Return and Exchange Policy
At Funkyapa, we strive to provide the best possible shopping experience to our customers. If you are not completely satisfied with your purchase, we offer hassle-free returns and exchanges within 7 days of receiving your order.
Please read the following policy carefully to understand our procedures and requirements for returns and exchanges.
Eligibility:
- To be eligible for a return or exchange, the product must be unused, unwashed, and in the same condition as received.
- The original packaging, tags, and labels must be intact.
- Products purchased on sale or using a discount code are not eligible for return or exchange.
Process:
- If you wish to return or exchange a product, please contact our customer service team within 7 days of receiving your order by email at support@funkyapa.comor by
- To help us process your request quickly, please provide your order number, a description of the issue, and a video of the damaged product (if applicable).
- Our team will review your request and provide you with a return shipping label (if applicable) and instructions on how to return the product.
- Once we receive the product and verify its condition, we will process your refund or exchange within 7 business days.
Refunds:
- If you are eligible for a refund, the amount will be credited to your Funkyapa Wallet, within 7 business days of receiving the product.
- Please note that shipping charges are non-refundable.
- If you received free shipping with your order, the cost of shipping will be deducted from your refund amount.
Exchanges:
- If you wish to exchange a product for a different size , please contact our customer service team by email at support@funkyapa.comor by WhatsApp .
- Our team will assist you in placing a new order and will provide you with a return shipping label (if applicable) and instructions on how to return the original product.
- Once we receive the original product and verify its condition, we will process your exchange within 7 business days.
Damaged or Defective Products:
- If you receive a damaged or defective product, please contact our customer service team immediately by email at support@funkyapa.comor by WhatsApp.
- To help us process your request quickly, please provide your order number, a description of the issue, and a video of the damaged product.
- Once we have reviewed the video and confirmed the issue, we will provide you with a return shipping label and process your replacement or refund.
Please note that we reserve the right to reject returns or exchanges that do not meet our eligibility criteria. If you have any questions or concerns about our return and exchange policy, please contact our customer service team by email at support@funkyapa.com or by WhatsApp .
FAQs:
A: We offer a 7-day return policy for clothing items. Items must be unworn, unwashed, and in their original condition with tags attached. Underwear and swimwear are not eligible for return due to hygiene reasons.
A: To initiate a return, please contact our customer service team via email or phone within 7 days of receiving your order. We will provide you with a return authorization number and instructions on how to return the item .If the item is damaged, we require that you share a video of the damaged product on WhatsApp or email. We will provide you with a return authorization number and instructions on how to return the item.
A: Yes, we offer exchanges for a different size. Please contact our customer service team within 7 days of receiving your order to initiate an exchange. We will provide you with a return authorization number and instructions on how to return the item. Once we receive the returned item, we will send you the requested size, subject to availability.
A: No, the original shipping cost is non-refundable.
A: The customer is responsible for paying for the return shipping costs.
A: Once we receive the returned item, we will inspect it to ensure that it is in its original condition. If the item is deemed eligible for a return, we will issue a refund to your Funkyapa Wallet within 24hrs.
A: If your item arrives damaged or defective, please contact our customer service team immediately. We will require that you share a 360 video of the damaged product on WhatsApp or email. We will provide you with a return authorization number and cover the shipping costs for the return. We will also send you a replacement or provide a full refund.
A: If you have additional questions or concerns about our return and exchange policy, please contact our customer service team. We will be happy to assist you.